Client terms

Refund and Guarantee Policy

Effective: 20 October 2026

This page explains how a GrowthDesk VA satisfaction guarantee works when it is included in a signed service agreement. It is not a promise of appointments, sales, revenue or any other business result.

1. When the guarantee applies

A guarantee applies only when the client’s signed service agreement or written proposal expressly includes it. The signed agreement controls the scope, amount, start date, deadline and method of claiming. If a signed agreement does not include a guarantee, this page does not add one.

2. Seven-business-day guarantee

When the agreement includes our standard new-client guarantee, an eligible client may request a refund of the covered service fees during the first seven Business Days. “Business Day” means Monday through Friday. Unless the agreement states otherwise, the first Business Day is the first Business Day after both parties have signed and the initial payment has cleared.

The agreement or onboarding confirmation will state the calendar deadline. If that written deadline differs from a general example on this page, the written deadline for that client controls.

3. Setup and start of work

For roles we staff continuously, approved work can normally begin within three Business Days after the required access, instructions and client inputs are available. Setup days may fall inside a guarantee period if the signed agreement says so. A client delay in providing access does not automatically extend the guarantee unless we confirm an extension in writing.

4. How to request a refund

Email hello@growthdeskva.com before the deadline stated in the signed agreement. Identify the client and agreement and state that you are exercising the satisfaction guarantee. No retention call is required.

5. Payment of an approved refund

We initiate an approved refund to the original payment method where reasonably possible within five Business Days after confirming the request. Bank and payment-network processing times are outside our control.

6. Cancellation after the guarantee period

Ongoing engagements are governed by the term, billing and cancellation provisions in the signed service agreement. Fees earned for work already performed and fees outside an applicable written guarantee are not automatically refundable.

7. Client accounts and data

Client-owned accounts, logins, leads and records remain the client’s property. On termination, access is removed and information held by GrowthDesk VA is returned or deleted under the service agreement, subject to legal retention and any unpaid amount properly due.